Jul 15, 2016
From the Shared Services and Outsourcing Institute
The Global Business Services (GBS) phenomenon has undergone unprecedented growth and change over the past 20 years. It is now time to consider “What is next?” as GBS organizations grapple with integrating new technologies, such as robotic process automation, advanced analytics, and cloud technology.
Tap into the collective wisdom of leading GBS professionals for this webcast panel discussion on the changes in store for GBS between now and the year 2020. The discussion encompasses all aspects of GBS across the following areas:
- Service portfolio
- Service delivery model
- Technology enablement
- Governance and commercial model
- Talent management
- Redefining success – and the way it is measured
Ron Walker, Principal, Advisory, Shared Services & Outsourcing, KPMG LLP
Jason Barkham,, Vice President, Business Transformation Solutions, Warner Bros. Entertainment Inc.
Gareth Morgan, Senior Vice President, Bristol-Myers Squibb
Mike Ward, Senior Director – Finance, Global Shared Services, Cisco Systems
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.