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GBS 2020 Webcast: A vision for the future of Global Business Services

The Global Business Services (GBS) phenomenon has undergone unprecedented growth and change over the past 20 years. It is now time to consider “What is next?” as GBS organizations grapple with integrating new technologies, such as robotic process automation, advanced analytics, and cloud technology.

Tap into the collective wisdom of leading GBS professionals for this webcast panel discussion on the changes in store for GBS between now and the year 2020. The discussion encompasses all aspects of GBS across the following areas:

  • Service portfolio
  • Service delivery model
  • Technology enablement
  • Governance and commercial model
  • Talent management
  • Redefining success – and the way it is measured


Ron WalkerPrincipal, Advisory, Shared Services & Outsourcing, KPMG LLP
Jason Barkham,, Vice President, Business Transformation Solutions, Warner Bros. Entertainment Inc.
Gareth Morgan, Senior Vice President, Bristol-Myers Squibb
Mike Ward, Senior Director – Finance, Global Shared Services, Cisco Systems




Discover the latest research, podcasts, blogs and thought leadership on GBS.

For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.