Aug 02, 2016
From the Shared Services and Outsourcing Institute
Today’s service leaders are being challenged to transform their service models to enable their enterprise to achieve greater competitive advantage. Forward-thinking leaders are evolving their approach to oversight using intelligent services governance to mature their organization’s focus on, and actively drive toward, a new definition of service value.
Central to this evolution is the use of value-centric analytics with a descriptive, predictive, and prescriptive point of view.
By following these five practical steps, your service organization can transform its data discovery, interpretation, and communication capabilities to help identify and measure changing definitions of value:
- Design the metrics framework
- Align business strategies and objectives
- Develop metrics and calculations
- Define the technical architecture and reporting method
- Plan the transformation