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Global Business Services Point of View Series

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Nine insights for leaders in global business services facing increasingly complex challenges

Service-delivery organizations that embrace the global business services (GBS) model and then climb the ladder toward greater performance maturity can achieve benefits that range from low hanging-fruit efficiencies to transactional and analytical capabilities that add long-term, strategic value to the business.

Read the papers below to explore ways to advance your organization’s maturity.

End-to-end process management

End-to-end process management in GBS organizations is a critical enabler of financial performance.

Read

Maturity model

What to get right and what to avoid in the GBS journey.

Read

Talent management

Talent is the number one challenge for GBS.

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Governance

Achieving GBS value requires seamless enterprise governance.

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Operating model

A GBS operating model offers organizations great potential to improve function and process efficiency and effectiveness. 

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Technology integration

Optimizing GBS success with standardized and integrated IT.

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Master data management

Accurate and accessible master data is a foundational element in any GBS effort.

Read

Robotic process automation

Fulfilling the vision of GBS through the use of robotic process automation to meet strategic goals.

Read

Value drivers

GBS aligns value to the C-suite agenda, beyond cost savings.

Read

Contact KPMG

David J. Brown

David J. Brown

Principal,
Shared Services and Outsourcing Advisory Global Lead
+1 314-803-5369 LinkedIn