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Global IT-BPO outsourcing deals analysis: Annual analysis for 2016

Global IT-BPO outsourcing deals analysis

The KPMG Shared Services and Outsourcing Advisory (SSOA) practice publishes a quarterly analysis on IT-BPO outsourcing contracts signed across industries and geographies, with a total contract value (TCV) of USD5 million and above per deal.

Annual analysis for 2016

This 2016 annual analysis edition looks at IT-BPO outsourcing contracts signed in the last three years, from 2014 to 2016, and identifies the major trends influencing the market, across geographies. This report also includes the regular analysis feature for the latest quarter Q4-2016 (October – December).

In 2016, the number of deals signed globally in the IT-BPO space were 1077 with a total contract value (TCV) of USD115 billion. Of the three years (2014 - 16) analyzed in this report, the year 2015 is the strongest year for outsourcing. Both 2014 and 2016 had similar deal activity.

With a shift in focus on cost cutting to value addition, client and service providers are laying importance on value-added services and innovation.

Included in this report:

  • Global deals—An overview
  • Deal analysis: 2016
  • Deals by geography
  • 4Q16 deal analysis
  • IT-BPO outsourcing outlook