United States

Digital labor transforms the shared services delivery model

Digital labor will have a significant impact on how businesses handle their front-, middle-, and back-office services. Companies that today rely on a shared services delivery model should begin now to anticipate and understand the coming changes – including taxes, governance, and change management.

By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers. 

Digital labor is here to stay. Businesses that use a shared services delivery model should begin identifying potential gaps and taking the strategic and operational steps necessary to transition successfully as automation becomes the standard.

 

Read the paper

Digital labor transforms the shared services delivery model (PDF)

Additional insight

To discover more about the changing labor landscape and how the world of work is starting to look vastly different, read

Employees: An endangered species?

 

To explore digital labor technologies and its ramification on businesses, listen to these podcasts:

Beyond building bots: Transformational digital labor solutions

Beyond building bots: Governing a bot environment

Moving the lever with digital labor

 

For the latest on digital labor and cognitive automation from KPMG, visit

www.kpmg.com/us/digitallabor