Mar 02, 2017
From the Shared Services and Outsourcing Institute
Digital labor will have a significant impact on how businesses handle their front-, middle-, and back-office services. Companies that today rely on a shared services delivery model should begin now to anticipate and understand the coming changes – including taxes, governance, and change management.
By 2025, automation of work enabled by digital technologies is expected to supplement or replace the work of the preponderance of knowledge workers.
Digital labor is here to stay. Businesses that use a shared services delivery model should begin identifying potential gaps and taking the strategic and operational steps necessary to transition successfully as automation becomes the standard.
Read the paper
To discover more about the changing labor landscape and how the world of work is starting to look vastly different, read
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For the latest on digital labor and cognitive automation from KPMG, visit