Mar 16, 2017
From the Shared Services and Outsourcing Institute
Global Insights Pulse survey
The findings from KPMG Global Insights Pulse surveys are gleaned from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking domestic, near and offshore shared services and outsourcing, and other service delivery initiatives, as well as from leading third-party global business and IT service providers.
Key findings from the 4Q 2016 survey
The 4Q16 survey showed a measured but growing optimism regarding global economic conditions in 2017. Compared with last year, fewer respondents cited a weak economy or inadequate IT infrastructure as negative trends.
Read the full report to discover these highlights:
- Top negative trends
- Top positive trends
- Top initiatives and capabilities
- Actions to consider