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Global standardization, agility and increased visibility: How can a Global Business Service model add value to your organization?

A webcast presentation from SSO Week North America Digital 2017  featuring KPMG's Anshul Varma and Bob Cecil.

Some say it’s no different to a Shared Service Center (SSC) model, others say that it has bought them significant, tangible benefits. But would a Global Business Services (GBS) model work for your organization? And if you’ve already taken that leap, do you have a clear plan on how to progress further?

This session draws input from some of the most experienced and innovative GBS models around and tries to understand what makes them great.

The conversation covered:

  • How are GBS organizations adapting and taking advantage of technological disruption as they continue to seek ways to add value?
  • What role will data and analytics play in GBS strategy?
  • How should GBS organizations plan for process design and enhanced customer experience?
  • How are talent, skills and jobs changing in GBS?


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