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Nordic Shared Services and Outsourcing Pulse Survey 2017

For more than a decade KPMG has been surveying our global pool of sourcing advisors, as well as the world’s leading service providers in order to identify and report the latest trends in the market. This report zooms in on the Nordic market, and contrasts the Nordic development with what we see elsewhere in the world.

The recent geopolitical events, with trade protectionism and increased instability in some regions, will have an impact on organizations’ willingness and ambitions in terms of building global delivery models.  However, as seen in this report, the Global Business Services (GBS) agenda is gaining momentum in many Nordic companies, and this development is set to continue in 2017.

Gain insight into these key topics that have surfaced as critical to the GBS agenda of Nordic organizations:

  • Customer care
  • Change management
  • Robotics
  • Business intelligence

Read the report

PDF: Read the report at kpmg.com/dk