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Global Business Services

Global Business Services Point of View Series 

Nine insights for leaders in global business services facing increasingly complex challenges.

Service-delivery organizations that embrace the global business services model and then climb the ladder toward greater performance maturity can achieve benefits that range from low hanging-fruit efficiencies to transactional and analytical capabilities that add long-term, strategic value to the business.

Read the papers in the series to explore ways to advance your organization’s maturity.


GBS Roadmap series

KPMG’s GBS Roadmap series with Outsource provides an interactive environment, practical solutions, and meaningful case studies to help organizations identify and achieve improvements towards best-in-class support services delivery.

Join us for upcoming GBS Roadmap event in Copenhagen (Nov. 15-16). 

Learn more and register


Our Stockholm event included presentations led by MaerskVodafone,General ElectricGSK, and Statoil. Watch the video above for perspective and key takeaways from some of those in attendance.


Integrate your business support function through GBS

Watch the video above and learn how KPMG can help your organization get more value from your business support functions through an integrated global business services (GBS) approach.

Latest research

Global Insights Pulse: The paradox of digital disruption
PDF: KPMG Global Insights Pulse: The need for GBS maturity
PDF: Global business services in life sciences


Trends in GBS maturity

The role of dynamic leadership in GBS governance

Measuring the success of GBS

                                            More GBS podcasts


The paradox of digital disruption

Wanted: A CxO for GBS

Going for good GBS governance

                                        More GBS blogs

Contact KPMG

Contact David J. Brown
David J. Brown

Global Lead
Shared Services and Outsourcing Advisory
Email      View Bio

Learn how we help our clients with service delivery strategies, implementation, and governance of Global Business Services.

Explore KPMG's Global Business Services (GBS) maturity model and GBS assessment research program.

Join the KPMG Shared Services and Outsourcing Institute to receive the latest news, research, and analysis from KPMG via a monthly newsletter and invitations to webcasts.