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Shared Services and Outsourcing Advisory Insights

Look ahead. Get ahead.

Look ahead. Get ahead.

Tap the promise of Global Business Services.

Featured reading

Our coverage can help you: 

  • See around the corner by identifying emerging trends, risks, and opportunities. 
  • Deal with business issues through the ability to gather in-depth information quickly and make more informed decisions

Here are some of our top picks:

Global Business Services: Disrupt or be disrupted

Global Business Services: Disrupt or be disrupted

Build muscle in six core areas to take advantage of the technological advances that are having an impact on enterprise operating models.

Delivering global business services (GBS) in a digital world

Delivering global business services (GBS) in a digital world:  KPMG 2Q17 Global Insights Pulse survey

Organizations are making steady progress toward increasing global business services (GBS) maturity and driving benefits beyond just cost savings.

State of the outsourcing, shared services, and operations industry 2017

State of the outsourcing, shared services, and operations industry 2017

What is the best timing and methods for GBS organizations to exploit digital technologies and evolving service delivery models? Find out in this analysis of 450+ enterprise buyers’ responses from HfS and KPMG.

PDF: Coming together while splitting the business

Coming together while splitting the business

Discover the principles of success and the snares to avoid when creating an operating model for a spin-off company.

PDF: Bots in the back office: The coming wave of digital labor

Bots in the back office: The coming wave of digital labor

Are you ready for the coming wave of digital labor? Robotic Process Automation proposes powerful opportunities for enterprises to drive long-term value.

PDF: The outsourcer’s guide to success: Nine factors for successful governance

The outsourcer’s guide to success: Nine factors for successful governance

Nine critical factors to keep in mind to help ensure outsourcing success.

PDF: The GBS payoff

The global business services (GBS) payoff 

Key considerations for driving GBS maturity and financial performance.

PDF: Your GBS scorecard may be 99 percent green, but 100 percent irrelevant

Obscuring the real story: Your global business services scorecard may be 99 percent green, but 100 percent irrelevant

Global business services organizations need to move from efficient back-office execution experts to the source for intelligence on the performance of the business.

Read Global business services point of view series

Global business services point of view series

Nine insights for leaders in global business services facing increasingly complex challenges. 

Read Digital labor promises major disruptions to outsourcing

Digital labor promises major disruptions to outsourcing

Digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them.

Read Digital labor transforms the shared services delivery model

Digital labor transforms the shared services delivery model

The impact digital labor will have on shared services and how to take strategic and operational action.

 

Contact

David J. Brown

David J. Brown

Principal,
Shared Services and Outsourcing Advisory Global Lead
+1 314-803-5369 LinkedIn