The UK study is one of a series of perception market studies undertaken with senior management or C-level executives to explore, assess and interpret buyers' satisfaction with the performance of their Information Technology (IT) outsourcing service providers.
Parallel studies are conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions.
The research performed in the UK provides direct insights into buyer opinions on service provider performance levels, and also assesses and interprets general outsourcing demand and activity trends in the United Kingdom.
Director, Sourcing Advisory, KPMG UK
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