Dec 14, 2017
From Shared Services and Outsourcing Institute
Mitch Siegel, National Financial Services Strategy and Transformation Leader, and Terry Walls, Customer Service Transformation lead for KPMG U.S., discuss why banks are making technological investments to enhance the customer experience and gain competitive advantage.
About this podcast series
Want to broaden your perspective, rethink standard business models and reinvigorate your organization with a fresh approach that leads to higher performance?
Tune in to this podcast series with subject matter experts, industry leaders, and eminent researchers who are at the front line of efforts to drive evolutionary and revolutionary changes in the way organizations are structured and operate globally.