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CTO Insights - Effective communication video

Apr 01, 2017
From the KPMG Institutes

Chief Tax Officers discuss the importance of effective communication with key stakeholders.



Judy McNamara, Vice President of Global Tax, Ecolab Inc.: Communication has never been more important and the ability to effectively communicate both risks and opportunities for the company. I don't think in my 30 years of doing tax work, the ability to communicate effectively has ever been more important and I don't want to lose that. It’s part of our franchise within Ecolab, and I try to teach my team how to do it effectively because that's really the secret way to access continued resources. If the senior leadership team understands the value that you bring and you've communicated effectively, they'll keep giving you the resources you need to do projects and to keeping being a good client.

Marc Desrosiers, Senior Vice President, Tax, Thomson Reuters: The board and the audit committee take a keen interest in tax matters because they're highly visible these days and they're asking for updates whenever one of our board members reads something in the newspaper. They talk amongst themselves and they're asking us “how does it impact us?” so we need to not only obviously keep up to date as to what's going on in terms of tax changes, but we also have to be able to express it in a manner that speaks to the board level.

Jordan Mintz, Vice President, Tax & Chief Tax Officer, Kinder Morgan:  I have full access to our CEOs meetings, the quarterly business reviews, my boss (the CFO) and I meet regularly on the phone a number of times. We really try to view ourselves as an in-house law firm or accounting firm, and even though all of the professionals will have the same person signing their checks, if you don't answer their phone calls, though they may be a captive audience, if you don’t answer their phone calls or you aren't responsive, they won’t call you anymore and your career will hit a hard stop.


This information is not intended to be “written advice concerning one or more Federal tax matters” subject to the requirements of section 10.37(a)(2) of Treasury Department Circular 230.

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