Strategic IT: Connecting the dotsJoe Koester discusses the value of IT service management (ITSM) for CIO’s wishing to improve their relevance and operational effectiveness.
IT at the CrossroadsJoe Koester discusses what it takes for CIOs and IT organizations to evolve from a delivery role to that of a broker of IT services.
Next-gen vendor management organizations Liz Evans and Eugene Kublanov discuss how today’s organizations are approaching vendor management transformation across a range of vendors and service providers.
Beyond technology implementation: Success factors that can make or break your projectMatt Flaherty discusses a global media company technology implementation project and shares best practices for enacting cloud technology.
From specialist to enabler: The shifting role of the CIOFarah Remtulla discusses what's behind the changing role of today’s CIO.
Bold HR: From steward to strategistMike DiClaudio discusses the emerging reality of cloud usage in the HR function and how organizations can take advantage of cloud to drive transformation.
Intelligent services governance: Five steps to drive advantageEugene Kublanov discusses how service organizations can take the value-centric analytics path to help identify and measure changing definitions of value.
How to get smart about smart machinesCliff Justice shares advice for CEOs considering aggressive investments in cognitive technology and how to resource talent to engage with AI.
Today’s CIOs: Infusing creativity into the IT organizationDenis Berry discusses the results of the 2016 Harvey Nash/KPMG CIO Survey, a poll of more than 3,300 CIOs and technology leaders across 82 countries.
A new era in digital laborCliff Justice discusses the shifting of industries and markets as a result of technology and digital-centric approach to commerce and business.
The future of service management: K16 and the service revolutionMitch Kenfield discusses how IT service management best practices and technologies are being extended to other functional areas of the organization.
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