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Rise of the humans 2: Practical advice for shaping a workforce of bots and their bosses

Oct 09, 2017
From the Advisory Institute

Since we wrote our first report on Rise of the humans, we have already seen a significant uptick in the number of organizations seeking advice on how they should understand the implications of Intelligent Automation (IA) on their employee base and how they should shape their workforce of the future.

This paper continues our exploration from our original Rise of the Humans published in 2016. Part 1 we focus on the issues arising from Intelligent Automation in the workplace and its impact on shaping the workforce of the future.

Part 2 explores in more detail what is involved in workforce shaping and is based on our observations and experiences when working with clients.

Specifically we conclude that:

  • Now is the time for leaders of business to conduct conversations for a higher purpose: to identify the dilemmas, challenges and key considerations that will shape the future workforce we want to create to deliver business objectives.
  • Organizations need to develop transition strategies to manage the disruption to the workforce. Leaders need to be aware of their role and develop the skills required to ensure success.
  • Traditional supply and demand forecasting must be replaced with agile workforce shaping: a structured yet agile approach to determine the appropriate shape and size of the workforce incorporating all elements –e.g., employed vs. contingent, human vs. digital, career ladder vs. career lattice, etc.
  • Early movers are already learning new lessons about the best way to deploy Intelligent Automation. One lesson is the importance of preparing the workforce and enabling them to re-skill themselves for new roles. 


Read the paper

Rise of the humans 2 (PDF: 2.70 MB)

Read the first article in the series, Rise of the humans: Integrating digital and human labor.

For more on intelligent automation, explore our Digital Labor site to view articles, videos, and podcasts.