May 17, 2013
From Advisory Institute
If venture capitalists walked through your door with a sack full of cash and asked you to clearly articulate the market value of your IT organization, what would you tell them?
Would you talk about uptime, utilization, platforming and cost savings? Or would you discuss tangible business metrics such as market share, margin enhancement, return on capital, customer penetration and product differentiation? How would the board respond to the same question?
Right now, this scenario is playing out across a multitude of IT organizations big and small. How has the topic so radically changed from standardizing, optimizing and controlling the IT estate to running technology services like a business?
The answer comes from the top. Today’s boards and executive leaders are demanding a significant change in IT innovation that is creating a new dialogue about how organizations invest in and interact with the enterprise and its customers and suppliers.
For most organizations, cost transparency is the logical starting point. However, transparency for transparency’s sake is a limited value investment. The power in transparency is that it provides the ability to bring business context to the data and serves as a transformational accelerant. Transparency is not an answer solution; it is a platform for smart questions.
In this first podcast in a series of three on IT Transparency, Steve Bates, a principal in KPMG Advisory Services, discusses key opportunities and responsibilities.
Listeners will gain an understanding of:
Duration: Less than 13 minutes
Activate the recording with the play button over the image.