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IT Demand Management -- Principles for Both Consumers of IT and Suppliers of IT

May 20, 2014
From Advisory Institute

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IT Demand Management – Principles for Both Consumers of IT and Suppliers of IT
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From the Advice Worth Keeping podcast series
This episode hosted by Steve Bates, Principal
KPMG LLP Advisory Services


IT, as a supplier of services, is in a bind. The IT organization wants to be the best internal service provider it can be, yet it's impossible to deliver infinite service to fulfill ever-expanding technological dreams of the business on a fixed budget. IT is caught with demand far in excess of supply, and no reliable process for aligning to the business.

N. Dean Meyer, author of Internal Market Economics: practical resource-governance processes based on principles we all believe in, as well as other acclaimed business-related books, explains the best way to balance demand and budget for IT services.

Listeners will gain an understanding of:

  • How to ensure IT investments and opportunities are aligned with corporate strategy
  • How to follow market economics and establish a governance process that allows the business – the consumer of IT resources – to control the IT budget
  • Where CIO spending expectations and reality diverge
  • What corporate IT must do to earn "vendor of choice" status
  • How to get the benefits of charge backs – without charge backs


Duration: Less than 14 minutes
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Read Moving Information Technology From a Cost to an Investment to learn more about achieving success through Technology Business Management.



For more Advice Worth Keeping, view the full list of podcasts and visit the Advice Worth Keeping blog.