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The future of service management: K16 and the service revolution

Aug 02, 2016
From Advisory Institute

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The future of service management: K16 and the service revolution
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Mitch Kenfield, a principal in KPMG’s CIO Advisory practice, recently attended ServiceNow Knowledge16 (K16) – an annual event for service management professionals using enterprise cloud services.  This year’s theme focused on the idea of “service revolution” and changing the way organizations provide services.


In this podcast, Mitch and Stan talk about:

  • How IT service management best practices and technologies are being extended to other functional areas of the organization
  • Why organizations looking to transform their services  need to be aware of the difference between migrating a technology and transforming a capability
  • How organizations can take advantage of technology today to differentiate themselves 3 to 5 years from now


Duration: Approximately 15 minutes.  Activate the recording with the play button over the image.


To dive deeper into this topic, watch Mitch discuss the service revolution at K16.

More from Mitch Kenfield.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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