From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting
While digital transformation is absolutely real, absolutely happening, and empowered by emerging technologies including data and analytics, cognitive computing, mobile and digital interfaces, and robotics, its purpose is to serve the business and specific business outcomes.
In this podcast, Julio Hernandez, a principal in the U.S. firm and the head of KPMG’s Global Customer Center of Excellence, sat down with Stan Lepeak to discuss:
- Why identifying the “North Star” of your business objective will help you achieve sustainable business outcomes
- The critical importance of determining if your end goal is enterprise-wide transformation or functional area transformation, before you embark on your initiative
- Why technology is sometimes an enabler of, and other times the key to digital transformation
- Three primary success factors: deeply understand your market, competition, and customers so you can design the right customer experience; be very clear about your business case; and embrace that digital transformation isn’t a destination, but rather a continuous journey.
Duration: Approximately 20 minutes. Activate the recording with the play button over the image.
Learn how organizations can prepare to drive change in this age of digital transformation. Read the article with KPMG's David Brown and Julio Hernandez:
Discover how businesses can achieve positive transformational change through digital disruption. Read the article with KPMG's David Brown and Morris Treadway:
Digital disrutpion: The effect of technology on growing enterprise
For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.
For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.
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