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Digital labor governance: A balancing act of control and speed

May 14, 2017
From Advisory Institute

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Digital labor governance: a balancing act of control and speed
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


With digital labor’s rapid time-to-benefit and inherent simplicity, many enterprises allow deployments to proliferate across their business units without instituting a centralized governance or management structure. But this lack of governance opens them up to information security, policy adherence, cost, tribal knowledge loss, and other types of risk.

In this podcast, Stan Lepeak and Dave Kirk, a managing director and process automation authority in KPMG’s Shared Services and Outsourcing Advisory group, talk about:

  • Why it’s important to have some vision of how you want to centralize digital labor governance across the enterprise, from the get-go
  • The characteristics of the three different centralization models: shared services, center of excellence, and hybrid
  • Why KPMG believes most organizations will – and should – start with or ultimately embrace the hybrid model
  • The top three governance success take-aways


Duration: Approximately 21 minutes.  Activate the recording with the play button over the image.


Additional insight

For more from Dave Kirk on this topic read the companion paper Governing the bot revolution.

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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