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Looking at the scope and impact of intelligent automation through a holistic lens

May 09, 2017
From Advisory Institute

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Looking at the scope and impact of intelligent automation through a holistic lens
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Similar to how the Industrial Revolution automated muscle and physical labor, the new wave of digital labor, robotic process automation, artificial intelligence, and machine learning – collectively called intelligent automation – enables a whole new way of automating and augmenting knowledge work.

In this podcast, Tracy Benard KPMG’s Advisory National Managing Partner, and Cliff Justice principal and U.S. Leader of KPMG’s Cognitive Automation and Digital Labor practice, sat down with Stan Lepeak to discuss:

  • Why intelligent automation implies massive change to every fiber in an organization’s fabric (e.g., – traditional operating models, risk calculus, talent management, processes, technology, sourcing strategy, and operational support structure) and how the firm’s Cognitive Automation Value Assessment can help companies architect the art of possible for their organization including potential use cases, and the overall business case for change
  • Why integrating digital labor into middle- and back-office functions – e.g., tax-efficient supply chains, pricing strategies, data and analytics, and employee engagement – is key to improving the customer experience in the ever-evolving digital world
  • Why now is the right time to begin having a broad, ethical discussion about the impact of intelligent automation on business, society, and public policy


Duration: Less than 17 minutes.  Activate the recording with the play button over the image.


Additional insight

More about the 2017 Analyst Day in Boston, read the KPMG news release: KPMG 2017 Analyst Day reveals key drivers of disruption shaping the 21st century enterprise.

For more on intelligent automation, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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