United States

KPMG at Forrester CXNY

Jun 20, 2017
From Advisory Institute

June 20-21, 2017

Better customer experiences that produce better business returns: That’s real customer value.

 

Better customer experiences that produce better business returns: That’s real customer value.

 

Today's CX (customer experience) leaders must do more than design experiences that meet or exceed customer expectations. You must assemble the right ecosystems to deliver outstanding experiences while demonstrating the business value of CX within your organization to ensure its adoption. Business transformation is a complex challenge on every professional’s mind. Join us as we sit down with a Grammy-nominated music producer and the proprietor of New York’s iconic Katz’s Deli to discuss three meaty components of successful change: customer focus, innovation and agility.

To learn more about how we help companies develop a customer experience strategy that drives financial performance, we invite you to download our latest content.

Transforming a business

Business transformation is a complex challenge on every professional’s mind. Join us as we sit down with a Grammy-nominated music producer and the proprietor of New York’s iconic Katz’s Deli to discuss three meaty components of successful change: customer focus, innovation and agility.

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