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Intelligent automation and the need for an “ethical compass”

Aug 29, 2017
From Advisory Institute

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Intelligent automation and the need for an “ethical compass”
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Organizations around the world are excited about the benefits that all types of intelligent automation – ranging from basic robotic process automation (RPA) to artificial intelligence – can deliver. Indeed, many enterprises are making pocketed investments, primarily within specific functions or business lines, to understand the different types of value they can drive with automation.

But today, only a handful are looking at intelligent automation through an ethical compass lens to balance the impact it will have on their workforce, community, customers, and shareholders against the value they expect to derive from it. The earlier enterprises begin aligning leadership from the top down to view wide-scale automation as the next generation of corporate responsibility, the better off they’ll be in the long run.

In this podcast, Todd Lohr, the leader of intelligent automation efforts for KPMG in the U.S., sat down with Stan Lepeak to discuss:

  • The different areas enterprises should look at through their ethical compass
  • The importance of carefully considering “could versus should” when it comes to deploying intelligent automation
  • Why enterprises need to slow down and think ahead. For example, as they’re not automating 50 people’s jobs, but 10 percent of 500 people’s jobs, how will they manage growth without adding headcount?

Duration: Approximately 11 minutes.  Activate the recording with the play button over the image.

Additional insight

For more on this topic read the companion paper An ethical compass in the automation age: Decisions require deep dive into company core values.

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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