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Automation will drive “workforce shaping” in 2018

Jan 16, 2018
From Advisory Institute

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Automation will drive “workforce shaping” in 2018
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting

 “The reports of my death are greatly exaggerated.” True about American author and humorist Mark Twain when he said it about himself in 1897, and true about the widely-hyped loss of white collar jobs to automation in 2018 and the surrounding years.

Indeed, in most cases it’s tasks, not jobs, that are being written out of the enterprise workplace equation. And that means the concept of humans and bots working together to deliver an outcome is becoming increasingly important.

In this podcast, Robert Bolton, a principal in KPMG’s U.K. People and Change practice, sat down with Stan Lepeak to discuss:

  • Why you should take into account the implications on skills, your function, brand, reputation, and the quality of the customer or employee experience before automating something just because you can
  • The role HR should play in that debate
  • What “workforce shaping” is, and why it has to replace workforce planning in the automation era.

Duration: Approximately 15 minutes.  Activate the recording with the play button over the image.


Related insight

Evolve your business for the 21st century. Discover how to harness automation, talent, customer experience, delivery models, and more for competitive advantage, explore
Trends in service delivery

For more on how employees will be impacted by intelligent automation, read
Rise of the humans 2: Practical advice for shaping a workforce of bots and their bosses.

For leading ideas on navigating the evolving workplace, visit
Real Insights for the People Agenda.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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