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The KPMG Global Energy Institute is pleased to invite you to our next Webcast: Winning the race for the customer.
The agenda topics include:
Customer focus in the utility industry
Improving customer experience
The connected experience imperative
Course objective: Following this webcast, participants should be able to provide an overview of winning the race for the customer and how utilities can provide individualized and enhanced services for residential consumers while still balancing service experience and expectations in a way that optimizes revenues.