United States

Winning the race for the customer

Thursday March 29, 2018 12:00 PM - 1:00 PM EDT
From Global Energy Institute

KPMG Global Energy Institute

Event Overview

The KPMG Global Energy Institute is pleased to invite you to our next Webcast: Winning the race for the customer.

The agenda topics include:

  • Customer focus in the utility industry
  • Improving customer experience
  • Operating consistently 
  • The connected experience imperative

Course objective: Following this webcast, participants should be able to provide an overview of winning the race for the customer and how utilities can provide individualized and enhanced services for residential consumers while still balancing service experience and expectations in a way that optimizes revenues.

Additional webcast materials:

Winning the Race for the Customer - Manage and align customer expectations and customer experience execution to help optimize returns

The race for the customer – Winning in a dynamic marketplace

Speakers for the webcast include: 

Jonathan D. White

Managing Director, Strategy, KPMG LLP

Jeffrey J. Mango

Customer Experience Lead, KPMG LLP

Martin Wells

Partner, CORPS Customer, Energy and Natural Resources, KPMG (U.K.)

David Conway

Director, TechS Nunwood