As payment models shift and players converge, pressure is mounting on the healthcare provider revenue cycle. But while many have invested in new tools and systems to help drive operational excellence through improved efficiency, few have seen dramatic improvements in their effectiveness. Simply put, most organizations are still not taking the “next appropriate action” to drive their resolution rate. That is because many organizations have overlooked the key ingredient of performance improvement—employee effectiveness.
KPMG revenue cycle professionals Michael Duke, Managing Director and Kimberly Scaccia, Director will discuss how healthcare providers can drive dramatic improvements across their revenue cycle and organization. Key topics include: