Jun 26, 2015
From the Shared Services and Outsourcing Institute
Over the next 10 years, the work of 110 million to 140 million knowledge workers around the globe may be handled by cognitive robotic process automation systems. That's according to KPMG's Cliff Justice, citing research from McKinsey Global Institute at the 2015 World BPO/ITO Forum's Global Sourcing & Cloud Summit in New York.
This shift to robotic process automation -- which digitizes labor through the use of advanced machine intelligence, engagement, analytics, big data, social media, mobile technologies and cloud computing -- will change the knowledge worker labor market as we know it, according to Justice, who characterized robotic process automation (RPA) as a double-edged sword.
While RPA is expected to ultimately expand the job market according to some economists and researchers, the latest wave of automation in its early stages will disenfranchise many workers, exacerbating the income inequality seen today.
Listen to the Advice Worth Keeping podcast by Cliff Justice, The Operational Transition from Human Labor to Digital Technologies.
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.