United States

Exploring the future: Global business services in consumer markets

Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.

At a time when profit margins are under pressure, CPGs and retailers are facing significant shifts in consumer buying habits and CPG companies and retailers are seeking ways to transform their operations. 

A key component in this overall business model transformation is the creation and evolution of global business services (GBS) organizations that bundle transactional and expertise-based services across the spectrum of back and middle-office processes to create an agile platform for efficiency and effectiveness.

Read the paper to discover:

  • The benefits of a GBS organization
  • Five stages of GBS maturty
  • The alternate paths towards GBS success
  • Adding value with data & analytics and cognitive automation
  • Lessons to help mitigate the risks and maximize the opportunities