Aug 03, 2017
From the Shared Services and Outsourcing Institute
As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, and the data revolution are not just shaking up how IT operates, they are greatly impacting the kind — and quality — of services under contract with IT outsourcing firms.
Digital transformation is driving demand away from compartmentalization and silos of service delivery and toward frictionless integration.
—David J. Brown, global head of KPMG’s Shared Services and Outsourcing Advisory.
Here is a look at the technologies, strategies and shifting customer demands shaking up IT outsourcing right now and the once-hot developments that are beginning to cool. If you’re looking to leverage an IT outsourcing partnership, or want to make good on the market for IT outsourcing as a provider yourself, the following heat index of IT outsourcing trends should be your guide.
Read the article
7 hot IT outsourcing trends — and 7 going cold at CIO.com.