Oct 26, 2017
From the Shared Services and Outsourcing Institute
Numerous organizations I talk to throughout the world fixate on keeping up with the incredible pace of emerging technologies. Many focus on transforming their legacy systems or trying to create a single solution across functions and geographies. This focus, however, tends to stay within the walls of the organization, often overlooking the impact of legacy outsourcing contracts with technologically inept providers.
It’s common that these contracts were inked prior to the technologies that enable enhanced value opportunities such as cognitive, robotic process automation and advanced analytics. As a result organizations can easily end up falling short, finding themselves contractually bound to providers that are anchored to legacy systems. In some cases, these providers can be ill-suited to address the intricacies of new technologies affecting an organization's strategic objectives.
The result? Less than expected productivity gains, scope expansion restrictions, decreased benefits of intelligent automation initiatives and unanticipated risks.
Read the full KPMG Anticipate article
Access the findings by KPMG and HfS Research State of the outsourcing, shared services, and operations industry 2017.