Oct 14, 2017
From the Shared Services and Outsourcing Institute
Technology is advancing operating models—and business services organizations need to support the transformation.
Almost 100 percent of U.S.-based companies are undergoing a business model transformation today, according to a recent KPMG survey of CEOs.
The transformation is taking different forms. For many, it entails near-term defensive strategies aimed at even more aggressive cost reduction just to survive. For others, it requires a total rethinking of the products and services offered and the ways in which they go to market.
Global Business Services (GBS) is on the cusp of a major leap forward to support transformation. The next evolution of digitally-enabled business services allows organizations to take better advantage of the technological advances that are having an impact on enterprise operating models.