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Global Business Services

Global Business Services: Disrupt or be disrupted

Six success factors you must consider now. 

Global Business Services is on the cusp of a major leap forward to support transformation. The next evolution of digitally-enabled business services allows organizations to take better advantage of the technological advances that are having an impact on enterprise operating models.

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Featured research


Integrate your business support function through GBS

Watch the video above and learn how KPMG can help your organization get more value from your business support functions through an integrated global business services (GBS) approach.

Latest research

Delivering global business services (GBS) in a digital world
Top trends and predictions for 2017
Global Business Services growth beyond the back office
Global Insights Pulse: The paradox of digital disruption
PDF: Global business services in life sciences

GBS maturity research

Global Business Services maturity research program

In late 2011, KPMG U.S. began conducting an ongoing series of research initiatives in which we interview global business services leaders at leading Global 500 and FORTUNE 1000 companies.  

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Global Insight Pulse research

Global Insight Pulse surveys

Our survey research is forward looking and focuses on identifying and interpreting key market conditions, characteristics and best practices in end-user organizations' usage of shared services, outsourcing and third-party business and IT services.

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David J. Brown

David J. Brown

Shared Services and Outsourcing Advisory Global Lead
+1 314-803-5369 LinkedIn

Learn how we help our clients with service delivery strategies, implementation, and governance of Global Business Services.

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