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Shared Services Best Practices

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Shared Services Best Practices
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, global research director,
KPMG LLP Management Consulting


Some companies build internal shared service centers with targeted transactional processing to lower costs and reduce risk. However, over time, this approach can actually increase risk, as the shared services center gets branded as a low-value, uninteresting piece of business, and the people who work in it find their careers stagnating.

Bob Cecil, a principal in KPMG’s Shared Services and Outsourcing Advisory group, explains how centers that fail to evolve past standardization and consolidation of transactional services can become stranded assets. Listeners will gain an understanding of:

  • The ways best-in-class centers are delivering higher-value services across functions and information sets
  • How to determine the appropriate expansion of capabilities based on organizational and industry needs
  • The new set of performance metrics required as centers move up the value chain



Duration: approximately 11 minutes
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More from KPMG on shared services.


For more Advice Worth Keeping, view the full list of podcasts and visit the Advice Worth Keeping blog.


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