Jun 29, 2012
From Shared Services and Outsourcing Institute
Some companies build internal shared service centers with targeted transactional processing to lower costs and reduce risk. However, over time, this approach can actually increase risk, as the shared services center gets branded as a low-value, uninteresting piece of business, and the people who work in it find their careers stagnating.
Bob Cecil, a principal in KPMG’s Shared Services and Outsourcing Advisory group, explains how centers that fail to evolve past standardization and consolidation of transactional services can become stranded assets. Listeners will gain an understanding of:
Duration: approximately 11 minutes
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