Aug 15, 2012
From Shared Services and Outsourcing Institute
In this podcast, Phil Fersht, CEO of HfS Research and author of the services industry’s most popular blog Horses for Sources, discusses the complex and rather contentious topic of innovation and outsourcing.
Outsourcing contracts are often written so as to inhibit innovation—they over-regulate all activity and unwittingly discourage independent thinking that leads to new ideas. Yet those same contracts are seldom judged a success if the only real outcome is standard operational efficiency.
Can clients and providers come together to forge relationships that foster real innovation?
Duration: approximately 10 minutes
Activate the recording with the play button over the image.
This podcast is based on the Outsource Magazine article:
Innovation: what is it, and why am I not getting any?