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Nestlé Case Study: Leading Governance Practices for Global Business Services

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Nestlé Case Study: Leading Governance Practices for Business Process Outsourcing
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Julie Hutchins, a manager in KPMG's Advisory practice, had previously led business process outsourcing (BPO) for Nestlé Business Services NA (NBS), which provides procurement, financial and human resources support across multiple Nestlé operating companies around the globe.

With the permission of Nestlé, she shares insight on this podcast into how shared services and outsourcing solutions are employed by NBS toward its goal of offering the right service, at the right time, at a cost lower than or neutral to alternative providers.

Listeners will gain an understanding of:

  • What helps and what hinders the process of standardization within shared services
  • The impact company culture has on determining shared services and outsourcing goals
  • How to measure whether a shared services organization is providing value beyond cost savings
  • Examples of companies that have instituted specific, insightful measures of the ongoing value of governance



Duration: Just over 12 minutes
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More on this website about governing global business services.


For more Advice Worth Keeping, view the full list of podcasts, and visit the Reality Check blog.

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