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IT Outsourcing Contract Renewal

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IT Outsourcing Contract Renewal
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Most organizations have outsourced various IT services, including infrastructure management, application development and application maintenance. Since those agreements and relationships were established, much has changed, including business needs, technologies and risks.

Randy Wiele, Director in KPMG's Shared Services and Outsourcing practice, explains how the convergence of technology and commercial improvements creates a compelling opportunity to consider when renewing IT outsourcing contracts.

Listeners will gain an understanding of:

  • The options available as IT outsourcing agreements approach expiry
  • The opportunities and risks whether you renew, renegotiate or rebid your agreements
  • Why service providers, maturing through multiple generations of sourcing deals, are more willing to accept risk and include flexibility in their contracts
  • Leading practices in contract renegotiations
  • Common triggers, beyond expiration, that make organizations revisit their IT outsourcing contracts
  • Specific metrics or indicators that should be evaluated to objectively understand the current-state service provider partnership.



Duration: Less than 13 minutes
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More on outsourcing contract negotiations on this website.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.


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