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How IT Outsourcing Can Enable Innovation

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How IT Outsourcing Can Enable Innovation
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Many organizations are in their third or fourth generation of IT outsourcing contracts. They’re now looking for more than just cost savings – they’re looking for innovation. But innovation does not occur naturally in outsourcing services; much must be deliberately done to prepare for that benefit.

Randy Wiele, a director in KPMG's Shared Services and Outsourcing practice, explains from both the buyer and service provider perspectives how sourcing arrangements can be managed to enable IT innovation.

Listeners will gain an understanding of:

  • Why service level agreements in IT contracts may inadvertently stymie innovation
  • How to reconcile the need for stability with the inherit disruption of aspired innovation
  • Using standardization and separation to promote innovative services in IT contracts
  • How contracts can be structured so that clients and providers partner to create an environment that best supports innovation


Duration: Less than 11 minutes
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For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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