Aug 28, 2013
From Shared Services and Outsourcing Institute
Many organizations are in their third or fourth generation of IT outsourcing contracts. They’re now looking for more than just cost savings – they’re looking for innovation. But innovation does not occur naturally in outsourcing services; much must be deliberately done to prepare for that benefit.
Randy Wiele, a director in KPMG's Shared Services and Outsourcing practice, explains from both the buyer and service provider perspectives how sourcing arrangements can be managed to enable IT innovation.
Listeners will gain an understanding of:
Duration: Less than 11 minutes
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