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Operational Excellence in Shared Services

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Operational Excellence in Shared Services
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


A focused and efficient approach to process improvements can help any shared service organizations achieve meaningful additional annual savings on an ongoing basis, above and beyond the quick hit savings from establishing a center – cost savings that a lot of shared services organizations fail to capture.

Anshul Varma, a director in KPMG’s Shared Services and Outsourcing Advisory practice, explains how to create a culture of operational excellence.

Listeners will gain an understanding of:

  • How operational excellence can be distilled into: simplification, elimination and utilization
  • How to create a culture that enables people to continually think about process improvement and effectiveness
  • The type of training that is typically required to reach operational excellence and the payoff of that training investment
  • How a leadership team can visibly drive an operational excellence effort


Duration: Less than 12 minutes
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For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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