Dave Brown, global lead, KPMG LLP Shared Services and Outsourcing Advisory
Rick Bertheaud, principal, KPMG LLP Shared Services and Outsourcing Advisory
Stan Lepeak, global research director, KPMG LLP Management Consulting
KPMG is pleased to release on this webcast the findings of our 1Q14 Global Sourcing Advisory Pulse Survey. The survey results come directly from the front lines—from KPMG’s shared services, outsourcing experts, and third-party business and IT services organizations serving global 2000 clients.
Special focus this quarter was placed on global business services (GBS) and how current economic conditions are impacting organization’s global sourcing efforts. Findings of this survey illuminate:
Awareness, maturity levels and adoption rate of global business services, The opportunities for data and analytics, customer care, supplier management and other stretch areas for GBS, Talent management, or lack thereof and its ramifications, within GBS efforts, Market conditions affecting global sourcing efforts and overall industry globalization trending
As service providers anticipate a slowing demand for outsourcing in the second half of this year, the survey will help answer these questions:
Are buyers pulling back from global sourcing or just the use of legacy, dated outsourcing models and value propositions?
Why are buyers diversifying away from India, and what does this mean for Indian-based service providers?
■What specific actions are buyers undertaking around outsourcing contracts, negotiations, pricing and scope?
What makes KPMG's Pulse survey different?
No hearsay, Input from leading third party and business and IT service providers, Forward thinking vs. backward looking deal tallying, Practical guidance and actionable intelligence for greater success