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Global Business Services in India

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Global Business Services in India
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director, 
KPMG LLP Management Consulting

Companies with India operations typically have mature service delivery capabilities. Viral Thakker, a partner in KPMG's Shared Services and Outsourcing Advisory practice, highlights global business services best practices in India.

Listeners will gain an understanding of: 

  • Three distinct models of global business services adoption in the India market
  • The multiple ways an offshore shared service center or a vendor management organization supports the seven pillars of governance
  • The credentials and capabilities required to support global business services models, and the most commonly absent ones
  • The direction in which mature captives trend over time
  • Why demand for automated governance tools outstrips adoption


Duration: Less than 9 minutes

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Listen to more podcasts on the Indian outsourcing market by Viral Thakker.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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