Dec 01, 2015
From Shared Services and Outsourcing Institute
With the emergence of robotic process automation (RPA) and cognitive technology, the market is making a transformational shift by digitizing labor.
David B. Kirk, Managing Director in KPMG’s Shared Services and Outsourcing practice, explains key factors to consider when exploring the potential, and the risk, of RPA.
Listeners will gain an understanding of:
Duration: Approximately 13 minutes. Activate the recording with the play button over the image.
For more insight on the shift from labor-centric services to technology-centric services, listen to the podcast, The Operational Transition from Human Labor to Digital Technologies.
For more on automation's effect on sourcing and service delivery, explore our Cognitive Process Automation articles, videos, and podcasts.