United States

Robotic Process Automation: First Steps to Making RPA Work for You

Loading the player...

Robotic Process Automation: First Steps to Making RPA Work for You
Download the audio file to use your device's media player.

From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


With the emergence of robotic process automation (RPA) and cognitive technology, the market is making a transformational shift by digitizing labor.

David B. Kirk, Managing Director in KPMG’s Shared Services and Outsourcing practice, explains key factors to consider when exploring the potential, and the risk, of RPA. 

Listeners will gain an understanding of:

  • Why the basic question is not “Automate or outsource?” but rather “Who’s in charge of automation – you or a third-party service provider?” Because “automate to survive” is now a given
  • The type of conversation you should initiate with your service provider to ensure that you derive value from automation benefits surrounding pricing, service, security, intellectual property, etc.
  • What factors to evaluate when considering if the adoption or expansion of process automation makes sense
  • The logical progression of RPA implementation across a spectrum of tools, platforms, and capabilities

    Duration: Approximately 13 minutes.  Activate the recording with the play button over the image.


    For more insight on the shift from labor-centric services to technology-centric services, listen to the podcast, The Operational Transition from Human Labor to Digital Technologies.

    For more on automation's effect on sourcing and service delivery, explore our Cognitive Process Automation articles, videos, and podcasts.


    For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

    Subscribe via iTunes

    Subscribe via RSS