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Governance and the Digital Labor Workforce

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Governance and the Digital Labor Workforce
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


How does governance of service delivery change as organizations migrate from a human-based set of employees to resources that are both human and digital?

In this podcast, Todd Lohr, KPMG’s Management Consulting Leader for Digital Labor, talks with Stan Lepeak about:

  • Primary areas of focus for organizations moving towards digital labor
  • Strategies for addressing coming service delivery governance changes
  • What to expect over the next three to five years as the digital workforce evolves


Duration: Approximately 11 minutes.  Activate the recording with the play button over the image.

To learn more about the implications of robotic process automation (RPA) on the workforce, read Todd’s paper Got automatonophobia?: Four steps for overcoming your fear and getting started with process automation.

For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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