Jun 07, 2016
From Shared Services and Outsourcing Institute
How does governance of service delivery change as organizations migrate from a human-based set of employees to resources that are both human and digital?
In this podcast, Todd Lohr, KPMG’s Management Consulting Leader for Digital Labor, talks with Stan Lepeak about:
Duration: Approximately 11 minutes. Activate the recording with the play button over the image.
To learn more about the implications of robotic process automation (RPA) on the workforce, read Todd’s paper Got automatonophobia?: Four steps for overcoming your fear and getting started with process automation.