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The art of IT contracting

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The art of IT outsourcing contracting
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Amidst a dynamic and technologically-disruptive environment, KPMG finds that upwards of 75 percent of current IT contracts are out of date.

How can organizations utilizing third-party IT services align or realign their contracts to ensure that they’re meeting their true business objectives?

Ron Walker and Thomas Hall, both with KPMG’s Shared Services and Outsourcing Advisory Practice, sit down with Stan Lepeak for a discussion on:

  • Current and evolving characteristics of IT contracts in the market
  • The disconnect between contractual terms and conditions for sourced IT services and the actual benefits clients are seeking
  • The importance of weaving the increased usage of process and cognitive automation and decision-making software into contracts
  • Key sourcing areas end-user organizations need to focus on in today’s environment and why a focus on IT services governance will always remain paramount (and a challenge)
Duration: Less than 12 minutes.  Activate the recording with the play button over the image.

Explore the management summary and infographic from the KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15: The Radical New World of Outsourcing for Technology-Related Services.

Learn about the Service Provider Performance & Satisfaction Study program, and access the latest reports and derivative materials.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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