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The role of dynamic leadership in Global Business Services (GBS) governance

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The role of dynamic leadership in Global Business Services (GBS) governance
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Dave Brown, Global Lead for KPMG’s Shared Services and Outsourcing Advisory Practice and head of the Global SSOA Center of Excellence, sat down with Stan Lepeak to talk about one of his favorite subjects: leadership in Global Business Services (GBS) organizations. 

They discussed: 

  • The importance of effective and empowered GBS leaders
  • How GBS governance organizations can create value beyond the defined business case benefits 
  • The value and importance of using technology and tools to support GBS governance efforts


Duration: Less than 11 minutes.  Activate the recording with the play button over the image.


Discover key findings from KPMG’s 2016 global insights pulse survey on the trends and technologies driving global business services (GBS) maturity.

For more on strategies for addressing coming service delivery governance changes, listen to the podcast Governance and the digital labor workforce.

Explore Global Business Services on this website.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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