Jun 16, 2016
From Shared Services and Outsourcing Institute
For organizations wanting to set the stage for continued evolution and innovation within the global business services (GBS) model, actionable metrics on business outcomes that shed light on the effectiveness of your service delivery processes are a critical component.
In this podcast, Shared Services and Outsourcing Advisory's Rick Bertheaud, Ben Schafer, and Atul Shahi sit down with Stan Lepeak to discuss:
Duration: Approximately 17 minutes. Activate the recording with the play button over the image.
To go deeper into metrics, read the whitepaper Obscuring the real story: Your Global Business Services (GBS) scorecard may be 99 percent green but 100 percent irrelevant.
For more information on the ways GBS is providing value to organizations, visit www.kpmg.com/us/goGBS.