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Measuring the success of global business services (GBS)

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Measuring the success of global business services (GBS)
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


For organizations wanting to set the stage for continued evolution and innovation within the global business services (GBS) model, actionable metrics on business outcomes that shed light on the effectiveness of your service delivery processes are a critical component.

In this podcast, Shared Services and Outsourcing Advisory's Rick BertheaudBen Schafer, and Atul Shahi sit down with Stan Lepeak to discuss: 

  • Challenges facing the GBS executive today
  • Tying the right metrics back to business outcomes
  • Practical pointers for organizations at various levels of their GBS journey


Duration: Approximately 17 minutes.  Activate the recording with the play button over the image.


To go deeper into metrics, read the whitepaper Obscuring the real story: Your Global Business Services (GBS) scorecard may be 99 percent green but 100 percent irrelevant.

For more information on the ways GBS is providing value to organizations, visit www.kpmg.com/us/goGBS



For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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