Jul 19, 2016
From Shared Services and Outsourcing Institute
When it comes to delivering IT and business process solutions, emerging technologies are offering customers a wide range of new opportunities, including robotic process automation and digital labor.
However, many customers feel trapped by legacy outsourcing contracts that fail to deliver promised innovation and frustrated with the slow pace of change.
In this podcast, Ron Walker and Andy Gottschalk, both in KPMG’s Shared Services and Outsourcing Advisory practice, talk with Stan Lepeak about:
Duration: Less than 12 minutes. Activate the recording with the play button over the image.
Read How Robotics Can Improve Legacy Sourcing Agreements to understand how Robotic Process Automation is rewriting the rules of outsourcing.
For more on automation's effect on sourcing and service delivery, explore our Cognitive Automation articles, videos, and podcasts.