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Trends in Global Business Services (GBS) maturity

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Trends in Global Business Services (GBS) maturity
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Companies continue to mature their Global Business Services (GBS) organizations to create a platform of end-to-end solutions that drive greater efficiency and agility to react to changing business conditions.  Digital technologies in particular are shaping how companies structure their GBS models for the future.

In this podcast, Bob Cecil, a Principal in KPMG’s Shared Services and Outsourcing Advisory Practice, talks with Stan Lepeak about: 

  • How increasing levels of GBS maturity enables organizations to move from a focus on transactional work to center-of-expertise work 
  • The impact of digital technologies on the GBS model
  • What today’s GBS organization will look like over the next three to five years 


Duration: Approximately 13 minutes.  Activate the recording with the play button over the image.


Discover the five rungs on the GBS ladder to operational excellence by reading Climbing the Service-Delivery Maturity Ladder Toward Exceptional Value.

Learn more about the trends and technologies driving global business services (GBS) maturity from KPMG’s 2016 global insights pulse survey.

Explore Global Business Services on this website.

For more on automation's effect on sourcing and service delivery, explore our Cognitive Automation articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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