Jul 06, 2016
From Shared Services and Outsourcing Institute
Companies continue to mature their Global Business Services (GBS) organizations to create a platform of end-to-end solutions that drive greater efficiency and agility to react to changing business conditions. Digital technologies in particular are shaping how companies structure their GBS models for the future.
In this podcast, Bob Cecil, a Principal in KPMG’s Shared Services and Outsourcing Advisory Practice, talks with Stan Lepeak about:
Duration: Approximately 13 minutes. Activate the recording with the play button over the image.
Discover the five rungs on the GBS ladder to operational excellence by reading Climbing the Service-Delivery Maturity Ladder Toward Exceptional Value.
Learn more about the trends and technologies driving global business services (GBS) maturity from KPMG’s 2016 global insights pulse survey.
For more on automation's effect on sourcing and service delivery, explore our Cognitive Automation articles, videos, and podcasts.