United States

GBS 2020 Webcast: A vision for the future of Global Business Services

Tuesday July 12, 2016 11:00 AM - 12:00 PM EDT
From Shared Services and Outsourcing Institute

KPMG Shared Services & Outsourcing Institute


Event Overview

Access the Webcast

The Global Business Services (GBS) phenomenon has undergone unprecedented growth and change over the past 20 years. It is now time to consider “What is next?” as GBS organizations grapple with integrating new technologies, such as robotic process automation, advanced analytics, and cloud technology.

Tap into the collective wisdom of leading GBS professionals for a panel discussion on the changes in store for GBS between now and the year 2020. The discussion encompasses all aspects of GBS across the following areas:

  • Service portfolio
  • Service delivery model
  • Technology enablement
  • Governance and commercial model
  • Talent management
  • Redefining success – and the way it is measured


Mike Ward

Senior Director Finance, Global Shared Services, Cisco Systems

Gareth Morgan

Senior Vice President, Business & Finance Services, Bristol-Myers Squibb

Jason Barkham

Vice President, Business Transformation Solutions, Warner Bros. Entertainment Inc.

Ron Walker

Principal, Shared Services & Outsourcing Advisory, KPMG