United States

From human to digital: The future of Global Business Services

Learn more and register for the event

A GBS and digital labor forum for leaders in the technology, media and telecommunications industries.

Dates and Venue

Tuesday, September 20, 2016
8:30 AM - 1:00 PM

KPMG New York Office
345 Park Avenue
New York, NY 10154
(212) 758-9700

If you need assistance registering for this program, please contact Kimberly Lyons or call (212) 954-2812.


8:30-9:00 am         Registration and Breakfast

9:00-10:20 am       Session 1:  GBS in TMT

10:30-12:00 pm     Session 2: Enabling Digital Labor in TMT

12:00-1:00 pm       Lunch and Departure


Who Should Attend

CFOs, CIOs, COOs, VPs of finance, VPs of human resources, VPs of IT, VPs of real estate facility management, Procurement, heads of shared services, and heads of GBS.

Estimated CPE credits: This program is worth approximately 3 CPE credits.  Learn more>>

Overview of Sessions

GBS in Technology, Media and Telecommunications
The current trends in technology, media and telecommunications (TMT) industry is driving organizations to Global Business Services (GBS). The adoption of GBS is becoming a high priority for most large companies.

Ron Walker, principal, Advisory, Shared Services & Outsourcing, KPMG, will provide insights into the general market trends within TMT and lead a deep-dive discussion on the rise of GBS, including specific examples of how the TMT industry is approaching it.

Client panel discussion: KPMG clients will discuss how they have implemented GBS and offer straight talk about the key attributes that enable and optimize GBS.

Anthony Berloco, AVP, Global Financial, Merck
Tom Hallett, VP, Global Business Service, S&P Global
Ruth Thorpe, Global Head, End User Experience, Novartis

Enabling Digital Labor in Technology, Media and Telecommunications
Digital technologies are likely to be the most disruptive since the industrial revolution. More and more companies are gaining traction with cognitive and automation platforms and creating a new class of digital labor.

Todd Lohr, principal, Advisory, Automation, Integration & Information, KPMG, will help to demystify digital labor and take a close look at what is happening in the marketplace. He will introduce the spectrum of digital labor and discuss how you can take the first steps to make digital labor work for you.

Client panel discussion: KPMG clients will discuss the market hype vs. the reality, and share how they have been successfully using digital labor. We’ll also review common deployment challenges that organizations are facing.

Paul Klug, Global Managing Director, Content Operations, Thomson Reuters
Dhru Shah, Director, New Technology Product Development and Engineering, AT&T