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Intelligent services governance: Five steps to drive advantage

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Intelligent services governance: Five steps to drive advantage
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Service organizations have traditionally defined value in terms of cost management, with more mature teams shifting their focus to process optimization, most often using governance structures to deliver the goods.

Today’s service leaders are being challenged to transform their service models to enable their enterprise to achieve greater competitive advantage. Central to this evolution is the use of value-centric analytics with a descriptive, predictive, and prescriptive point of view.

In this podcast, Shared Services and Outsourcing Advisory's Eugene Kublanov, sits down with Stan Lepeak to talk about:

  • Indicators that signal when services governance (of back and front office service delivery - i.e., shared services, outsourcing, and retained organization) is ready to move beyond the back office to a more strategic role
  • Five practical steps service organizations can take to transform its data discovery, interpretation, and communication capabilities to help identify and measure changing definitions of value


Duration: Less than 17 minutes.  Activate the recording with the play button over the image.


To go deeper, read Working to deliver competitive advantage with intelligent services governance

KPMG helps clients manage their outsourcing and shared services initiatives, allowing them to achieve their goals while mitigating risk. Learn more at http://www.kpmg.com/us/governance.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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